Return & Refund Policy
Last updated: May 5th 2026
Because every Northfare item is made specifically for you through print-on-demand, we handle returns a little differently than a typical retailer. Here’s exactly what to expect.
Custom & Made-to-Order Items
All of our products are printed only after you place an order. Because of this, we generally do not accept returns or exchanges for size, color preference, or “changed my mind” reasons. Please check our sizing charts carefully before ordering.
Damaged, Defective, or Misprinted Items
If your item arrives damaged, defective, or doesn’t match what you ordered, we’ll make it right, free replacement or a full refund, your choice.
To request this:
- Email support@northfare.storewithin 30 days of delivery
- Include your order number and a photo of the issue
- We’ll respond within 1–2 business days with next steps
Wrong Address or Undeliverable Packages
Please double-check your shipping address at checkout. If a package is returned to us due to an incorrect address provided by the customer, reshipping costs may apply. If a package is lost in transit and tracking hasn’t updated in over 30 days, contact us — we’ll send a replacement or refund.
Order Cancellations
Because production begins quickly after ordering, cancellation requests must be made within 12 hours of purchase. Email us immediately if you need to cancel — once an item enters production, we can no longer cancel or modify it.
Refund Processing
Approved refunds are issued to your original payment method within 5–10 business days.
Questions?
Reach out to support@northfare.store — we’re happy to help sort things out.